FAQ
**How long is the shipping?**
Shipping time usually takes 2 to 3 weeks from the date of your order, but can even be earlier, depending on your location!
**How do I track my order?**
Make sure to save the tracking number provided to you once your order has been processed. You can check your order tracking HERE.
**Do I have to pay duties and taxes?**
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being held at Customs. We are not fully in control over these charges and cannot determine how much they would be, as customs policies may change from country to country. Just in case, you may contact your local customs office for any clarification. You may still be subjected to duties and taxes at Customs if your parcel is withheld. Please let us know via service@uponide.com should you come across this situation, and we'll assist you as much as we can!
**How do I buy from your store?**
Shopping with us is meant to be easy! Follow these steps to make your purchases:
1. Click on any item you want to review the details.
2. Select your choice of color, size, etc., if applicable.
3. You will be directed to your Shopping Cart Summary.
4. Click on the "CHECKOUT" button to proceed to our standard secure checkout process.
5. Choose to pay using your debit/credit card or continue using your PayPal balance.
6. Fill out the required information in each step. Always double check your order summary as it gets updated.
7. Confirm your mailing address and phone number so we can include it on the delivery notice.
8. Proceed with your payment. Always confirm your payment information.
9. Finish your purchase by clicking the "Complete Order" button.
10. You will then be redirected to the thank you/order status page. Bookmark or note the information provided, as it contains details you can use later to monitor the status of your purchase.
**Are there any warranties/guarantees on the product?**
For your protection and peace of mind, we offer a no-questions-asked return policy of 30 days after you received your purchase. For more information, please read our Return Policy.
**When will you be restocking?**
We offer products from various participating artisans and merchants, so we cannot specifically say when items will be back. Let us know if there are certain products you want, and we'll be happy to check for you!
**How do I return my purchase?**
We regret that you were not satisfied with your purchase and we hope to make it up to you. You may get in touch with one of our friendly customer representatives for further instructions. Please refer to our Returns Policy page for more information on what can and cannot be returned.
**I have more questions. How can I reach you?**
Our team of friendly reps are available to help you 24/7! Just send an email to service@uponide.com or you can hit us up with a message HERE. Be sure to subscribe to our email list for special promotions to get better deals on the amazing products we have in store!
Shipping time usually takes 2 to 3 weeks from the date of your order, but can even be earlier, depending on your location!
**How do I track my order?**
Make sure to save the tracking number provided to you once your order has been processed. You can check your order tracking HERE.
**Do I have to pay duties and taxes?**
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being held at Customs. We are not fully in control over these charges and cannot determine how much they would be, as customs policies may change from country to country. Just in case, you may contact your local customs office for any clarification. You may still be subjected to duties and taxes at Customs if your parcel is withheld. Please let us know via service@uponide.com should you come across this situation, and we'll assist you as much as we can!
**How do I buy from your store?**
Shopping with us is meant to be easy! Follow these steps to make your purchases:
1. Click on any item you want to review the details.
2. Select your choice of color, size, etc., if applicable.
3. You will be directed to your Shopping Cart Summary.
4. Click on the "CHECKOUT" button to proceed to our standard secure checkout process.
5. Choose to pay using your debit/credit card or continue using your PayPal balance.
6. Fill out the required information in each step. Always double check your order summary as it gets updated.
7. Confirm your mailing address and phone number so we can include it on the delivery notice.
8. Proceed with your payment. Always confirm your payment information.
9. Finish your purchase by clicking the "Complete Order" button.
10. You will then be redirected to the thank you/order status page. Bookmark or note the information provided, as it contains details you can use later to monitor the status of your purchase.
**Are there any warranties/guarantees on the product?**
For your protection and peace of mind, we offer a no-questions-asked return policy of 30 days after you received your purchase. For more information, please read our Return Policy.
**When will you be restocking?**
We offer products from various participating artisans and merchants, so we cannot specifically say when items will be back. Let us know if there are certain products you want, and we'll be happy to check for you!
**How do I return my purchase?**
We regret that you were not satisfied with your purchase and we hope to make it up to you. You may get in touch with one of our friendly customer representatives for further instructions. Please refer to our Returns Policy page for more information on what can and cannot be returned.
**I have more questions. How can I reach you?**
Our team of friendly reps are available to help you 24/7! Just send an email to service@uponide.com or you can hit us up with a message HERE. Be sure to subscribe to our email list for special promotions to get better deals on the amazing products we have in store!